Customer Support Group

Maintenance Contracts

CSG Home | Desktop Support | Helpdesk | Maintenance Contracts | Software Licensing

One of the valuable services provided by Computing Division is the administration of hardware maintenance and software licensing contracts for computing equipment. The Contract Support Group assists many Computing Division groups in the administration of their smaller service agreements as well as the renewal of blanket orders.

In order to initiate a new service agreement, remove hardware or software from a maintenance contract, or to change the level of service for a system, Users must contact the Contract Support Group by submitting an on-line CDMAINT REGISTRATION FORM or by sending email to CDMAINT@fnal.gov. General inquiries may also be sent to CDMAINT@fnal.gov.

Following is the current list of major vendor agreements administered. If your group, project, or experiment participates in or relies on any of these agreements please read the information published in this section.

Silicon Graphics Inc. -- Contract & Support Highlights
SGI Hardware and Software support
DecisionOne -- Contract & Support Highlights
SUN, HP (Compaq, DEC), Server, Workstation, Desktop & Printer hardware support
Hewlett Packard -- Compaq/DEC Software support
Sun Microsystems -- Sun Software support
Cisco Systems Inc. -- Specialized Return to Vendor hardware support

Information regarding high profile critical systems can be found at the High Availability Systems - 7X24 Hardware Support page.

For more details go to the Services Provided by the Computing Division Contract Support Administrators.

Useful Links

For assistance contact helpdesk@fnal.gov.
Information maintained by Adam Walters; last modified on July 12, 2006.
(Address comments about page to cdmaint@fnal.gov.)